In late 2024, the Office of the Australian Information Commissioner found that Bunnings Warehouse had used facial recognition technology on customers without proper consent. By 2026, this has prompted major retailers to reassess how they collect, store and use personal information.
The Bunnings determination highlights that all business practices must be grounded in consent, transparency and responsible data handling.
Between November 2018 and November 2021, Privacy Commissioner Carly Kind found that Bunnings used CCTV systems across 63 stores in Victoria and New South Wales to capture sensitive biometric data without adequate notice or consent.
While the system was intended to deter unlawful conduct, the Commissioner concluded it was disproportionate and overly intrusive, impacting all customers rather than a targeted group. Bunnings also failed to properly disclose this practice in its privacy policy and did not have sufficient safeguards in place to comply with the Privacy Act 1988.
The Commissioner ordered that:
- Bunnings must not repeat the conduct.
- Businesses must proactively assess privacy risks when adopting new technologies.
- Compliance with privacy laws must align with community expectations.
This serves as a clear reminder: whether in property transactions, retail or any data-driven industry, transparency and consent are essential. Legal compliance alone is not enough—maintaining client trust is equally critical.
At Flash Conveyancing, we handle highly sensitive client data, including identity documents, banking details and electronic signatures. Privacy is treated with the same importance as the legal accuracy of every transaction.
Flash Conveyancing advice:
Always use secure, encrypted systems when collecting and storing client information. Clear consent and transparent practices protect both your clients and your business from legal and reputational risk.
Flash Conveyancing, led by Julian and Renee, specialises in property transactions across New South Wales. With extensive experience working with councils including Blacktown, Hawkesbury, Blue Mountains, The Hills, Hornsby and Parramatta, they provide a clear, practical and personalised approach to every settlement. Whether buying or selling in Acacia Gardens, Marsden Park, Stanhope Gardens or North Kellyville, they ensure transactions are handled efficiently, securely and in accordance with the law.